Refund Policy

Downloadable Software

By the nature of downloadable software, you cannot return defective merchandise. We do not, therefore, offer satisfaction-guaranteed refunds.

In the case of product defects, we will refund the full purchase cost of a downloadable software licences, however, on two conditions:

  1. the refund is requested within 30 days of the initial purchase; and
  2. you are able to describe defects in the essential operation of the software in such a manner that we are able to reproduce the defects in an operating environment similar to yours.

Online tools

We will refund the purchase cost of a subscription for our online tools (Latin Parser, Greek Parser and Annotator) upon receipt of a email request from the email address associated with the account within 30 days of the initial purchase.